Frequently Asked Questions

Orders and delivery

Where do you ship?

We currently offer delivery across Canada.

How long does delivery take?

Please allow 1–3 business days for processing and approximately 7–15 business days for delivery. Delivery times are estimates and can vary by destination and carrier conditions.

Will I receive tracking?

Yes. We send a shipping confirmation email with tracking when it becomes available.

Why did my items arrive separately?

Products may be fulfilled by different suppliers. Parts of an order can arrive in separate packages with separate tracking numbers.

Changes and cancellations

Can I change my address?

Contact us as soon as possible. We can request a change before supplier processing begins, but changes cannot be guaranteed after fulfillment starts.

Can I cancel an order?

We will try to cancel orders that have not entered processing. Once fulfillment begins, cancellation may no longer be possible.

Returns and product issues

What if my item arrives damaged or incorrect?

Contact us with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and provide the appropriate resolution.

How do returns work?

Products and payments

Which currency is used?

Store prices are displayed in Canadian dollars.

How do I contact Varnesto?

Email support@shopvarnesto.com and include your order number when asking about an existing order.